1. Acceptance of Terms
These Terms of Service ("Terms") govern access to and use of the website at santillanus.us (the "Site") and describe how SANTILLAN CONSTRUCTION INC ("Company," "we," "us," or "our") presents services to visitors.
By using the Site, submitting an inquiry, or requesting a site visit, you ("you" or "Client") agree to these Terms, our Privacy Policy, and our Refund & Cancellation Policy. If you do not agree, do not use the Site.
These website Terms are not a construction contract. Work on a property begins only under a written proposal or contract you accept, plus any required deposit. If a signed agreement conflicts with this page, the signed agreement controls for that job.
2. Company Information
SANTILLAN CONSTRUCTION INC
3300 W Florida Ave Apt 95
Denver, CO 80219
United States
Phone: (720) 659-4943
Email: support@santillanus.us
We work Denver metro and nearby Front Range cities as described on the Site. Boulder is by request. In Colorado, building contractor licenses are issued by cities and counties, not as a single statewide general-contractor number. SANTILLAN CONSTRUCTION INC does not currently hold a Denver building contractor license, or a building contractor license in the other Front Range cities listed on this Site. The public catalog is stone, hardscape, landscape, retaining walls, and drainage. Permits for that work are pulled as the city or county requires and as your Proposal states.
3. Definitions
- Services — masonry and stone cladding, fireplaces and interior stone, hardscape, landscape design and planting, retaining walls and drainage, and mixed outdoor work, as described on the Site or in a Proposal.
- Starting rates — planning figures on the Pricing page. They are not a bid.
- Site visit — a walk of the wall, yard, or lot so we can measure, check substrate, slope, access, and exposure.
- Proposal / Agreement — a written scope, price, exclusions, and payment terms. A binding price exists only here (or in a later signed contract), not in website copy or a phone guess.
- Change order — a written change to scope, materials, or price after the Proposal, including hidden rot, extra corners, a different stone, or added height.
- Client Materials — photos, drawings, HOA rules, survey notes, or other information you supply.
4. Services
SANTILLAN CONSTRUCTION INC provides stone, landscape, and drainage services for homeowners and property owners, including:
- manufactured and natural thin stone veneer and cladding;
- fireplace, hearth, and interior stone;
- patios, walks, and hardscape;
- landscape design, xeriscape, and outdoor living;
- retaining walls and drainage;
- mixed projects that combine those trades in one sequence.
Website descriptions are general. What we actually build is only what the Proposal lists. We do not promise work we have not seen.
5. Estimates Are Not Contracts
Starting rates are for planning in 2026 Front Range work. They typically exclude permits, unusual access, scaffolding, hidden rot, soil surprises, winter protection, and material upgrades unless the Proposal says otherwise.
We do not lock a price from photos alone. A site visit comes first. Anything said on a call or in email before a written Proposal is discussion, not a contract.
6. Proposals and Service Agreements
A binding relationship for field work is created when you approve a written Proposal (or contract) and we accept it, usually after a deposit as stated there.
A detailed landscape or stone design package, if purchased, is a paid deliverable even if you later hire another crew to install.
Forms on this Site send a request to support@santillanus.us through our form processor. Sending a form is a request, not a booking and not a payment. You must agree to these Terms, the Refund Policy, and the Privacy Policy before a form will submit.
7. Payment
All prices on this Site and in Proposals are in United States dollars (USD). Deposits, progress draws, and final payment follow the written Agreement. This website does not process cards or collect card numbers.
After you accept a written Proposal we invoice by check, ACH, or a card invoice through Square. We do not take card numbers on this Site. Square processes those card invoices on its own pages.
Unless a Proposal states different percentages, material-heavy work typically uses this pattern:
- a deposit of about 30% to order materials and hold schedule;
- a progress draw of about 40% once materials are on site and field work has started (the Proposal names that milestone);
- the remaining balance after the punch-list walk.
We do not charge the full contract price for a job to a card before substantial completion of that work. Check, ACH, and Square card invoices are issued only as the Agreement allows.
Late or failed payment may pause work, delay material orders, or stop the job until the account is current. Refunds and cancellations are governed by the Refund & Cancellation Policy and your Agreement.
Permit fees, dumpsters, utility locates, engineering, and HOA charges are billed as incurred unless the Proposal includes them.
8. Client Responsibilities
You agree to:
- provide accurate contact information and a truthful description of the property;
- confirm you have authority to authorize work (owner, authorized agent, or as otherwise lawful);
- provide reasonable access, parking as agreed, water/power as the Proposal states, and a place to stage materials;
- make material and layout decisions in a reasonable time so we can order and stay on sequence;
- disclose known issues: buried utilities you know about, easements, wells, septic, poor soils, prior leaks, or HOA design rules;
- keep children, pets, and vehicles clear of active work areas as we instruct;
- pay per the Agreement.
Delays from missing decisions, blocked access, or inaccurate information are not our delay. Extra trips or idle crew time may be billed as the Proposal allows.
9. Permits, HOA, Inspections, and Access
You are responsible for telling us about HOA design review, historic overlay, easements, and neighbors' concerns you already know. We handle permits and inspections as the Proposal states — sometimes we pull them; sometimes you do; sometimes they are not required. Fees and inspector calendars are not a "free extra."
Utility locates (including 811 where required) must happen before we dig. We will not knowingly cut unmarked private lines you failed to mention.
10. Hidden Conditions and Change Orders
Opening a wall, a yard, or a hillside often shows rot, bad flashing, undocumented pipe, clay that will not drain, or frost-damaged substrate. Those conditions can change prep, materials, and price.
Change orders must be agreed in writing (including email confirmation where the Agreement allows). Added height, extra corners, a different stone after we have ordered, or a larger patio are new scope — not a refund of the original bid. See the Refund Policy.
11. Weather and Schedule
Masonry, concrete, planting, and roof-adjacent work depend on temperature, precipitation, wind, and mud. Freeze, snow, high wind, or inspector delay can move the calendar. We reschedule when the site is safe and the material can cure or set properly.
We do not guarantee completion by a holiday, listing date, or party. A preferred date in a conversation is a target, not a liquidated-damages date, unless a signed contract says otherwise.
12. Materials
Natural stone, plants, and lumber vary in color and character. Samples and photos are guides, not a pixel match. Dye lots and quarry runs differ. Plants are living; we do not guarantee survival past any warranty period written in your contract (if any).
If a specified product is discontinued, we will propose a comparable substitute in a change order rather than install a silent swap.
13. No Outcome Guarantees
We do not guarantee home resale value, appraisal results, energy savings, "ROI," neighbor or HOA approval of taste, or plant survival after any contractual warranty window. We do not guarantee that a wall will never need maintenance. Workmanship, if warranted, is only as written in the Agreement — not as implied by marketing copy on this Site.
14. Photos and Portfolio
We may photograph progress and completed work for the job file. Unless you object in writing, we may use non-portrait photos of the finished wall, patio, or lot on the Site or in other proposals. We will take reasonable steps to stop new use if you ask us to pull a project. See the Privacy Policy.
15. Acceptable Use of the Site
You may not use the Site for unlawful, fraudulent, abusive, or harmful purposes; to scrape content at a scale that harms the service; to attempt unauthorized access; or to send malware or spam. We may block access that we reasonably believe violates this section.
Site content (text, photos, layout) is owned by us or our licensors. You may not copy it for a competing contractor site without permission.
16. How a Contract Is Accepted
We do not ask you to sign a construction contract during the first site visit. After we walk the wall, yard, or lot, we send a written Proposal by email or mail. You accept that Proposal in writing (email is enough if the Proposal says so). Work does not start until that written acceptance and any deposit the Proposal requires.
That process is not a door-to-door sale signed at your kitchen table on the first visit. The federal Cooling-Off Rule (16 C.F.R. Part 429) can give a consumer about three business days to cancel certain sales made at the buyer's home, workplace, or a seller's temporary location, above the rule's dollar threshold. Because you accept a written Proposal later by email or mail, we do not treat the first walk as an in-home contract signing. If a signed Agreement ever used a different process, that Agreement and applicable law control. See the Refund & Cancellation Policy.
17. Limitation of Liability
To the maximum extent permitted by Colorado law, SANTILLAN CONSTRUCTION INC is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Site, including lost profits or data.
Our total liability arising from use of the Site shall not exceed one hundred U.S. dollars (US $100), except where a greater limit is prohibited by law.
Liability for contracted field work (injury, property damage, construction defects) is governed by the applicable contract, insurance, and Colorado law — not by this website liability cap alone.
18. Indemnification
You agree to indemnify, defend, and hold harmless SANTILLAN CONSTRUCTION INC and its officers, employees, and contractors from claims, damages, and reasonable attorneys' fees arising from your misuse of the Site, false information you provide about a property, Client Materials that infringe someone else's rights, or your breach of these Terms, except to the extent caused by our willful misconduct.
19. Termination
We may suspend Site access for abuse or fraud. You or we may end a construction Agreement as that document and the Refund Policy allow — typically by written notice, with payment for work and materials to date.
Sections that should survive (payment, photos already used, limitation of liability, indemnity, governing law) survive termination.
20. Governing Law and Disputes
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Except where prohibited, disputes arising from the Site or these Terms shall be brought in state or federal courts located in Colorado, and you consent to that venue.
Construction-contract disputes follow the dispute process in your signed Agreement if it has one (including any required notice before a claim).
21. Changes to These Terms
We may update these Terms. The revised version is posted on this page with a new "Last Updated" date. Continued use of the Site after publication means you accept the revised Terms for Site use. Existing signed contracts are not rewritten by a website update unless the contract says so.
22. Contact
Questions about these Terms:
SANTILLAN CONSTRUCTION INC
3300 W Florida Ave Apt 95
Denver, CO 80219
United States
Phone: (720) 659-4943
Email: support@santillanus.us